Shipping policy

SHIPPING POLICY

All RevBox orders are fulfilled and shipped from Australia by RevBox.

Processing time: Orders are prepared and dispatched within 1–3 business days. Orders that include Custom Audio may take a little longer, as we create and load your custom audio before the box ships.

Free international shipping: All RevBox orders ship free, internationally.

Delivery times: Delivery estimates vary by destination and shipping carrier. Delays may occur due to public holidays, carrier disruptions, weather, customs clearance or other circumstances outside our control.

Tracking: You'll receive a tracking number by email as soon as your order ships, where tracking is available.

Your delivery address: Please check your delivery address carefully before ordering. Once an order has been dispatched, we cannot change the delivery address. If a parcel is lost or returned to us because the address provided was incorrect or incomplete, please contact us and we'll help you arrange redelivery. Additional shipping costs may apply where the issue resulted from an incorrect or incomplete address provided by the customer.

If your order is lost, delayed or hasn't arrived: Contact us at revboxsupport@gmail.com with your order number. We'll review the tracking information and delivery scans and investigate the shipment with the relevant carrier. Depending on what the investigation shows and on applicable consumer laws, we'll work with you to resolve the issue. We don't issue refunds for orders that are still in transit while an investigation is open, but we won't leave you without a resolution.

International orders, duties and taxes: RevBox ships free internationally. Depending on your country, your order may be subject to local import duties, taxes or customs charges. These are set by your local authorities and are the responsibility of the customer. Any mandatory consumer rights that apply to your purchase in your own country are unaffected.

Your rights: Nothing in this policy excludes, restricts or modifies any rights you have under the Australian Consumer Law, including rights relating to goods that are lost, damaged or not delivered.