Refund policy

Returns

We have a 14-day return policy, which means you have 14 days after receiving your item to request a return.

Our 14-day return policy applies to change-of-mind returns. To be eligible, your item must be in the same condition that you received it: unused and in its original packaging. You'll also need the receipt or proof of purchase.

For approved change-of-mind returns, the customer is responsible for the cost of returning the item to us.

If your return is approved, you will need to send the item back to us before a refund can be issued. We will provide you with the return instructions and return address once your return has been approved.

Items sent back to us without first requesting a return will not be accepted.

To start a return, contact us at revboxsupport@gmail.com. Once your return is approved, we'll guide you through the next steps.

You can always contact us with any return questions at revboxsupport@gmail.com.

Damages and Issues

Please inspect your order as soon as it arrives and contact us promptly if the item is defective, damaged, or if you've received the wrong item. Please include photos of the issue where possible. This helps us evaluate the problem quickly and arrange an appropriate resolution.

For items that arrive damaged, faulty, or incorrect, please contact us as soon as reasonably possible after delivery. We may request photos or other information to help assess the issue.

Where a product needs to be returned due to a fault, damage, or incorrect item, we will provide instructions for returning the product and assess the appropriate remedy once the item has been received or the issue has otherwise been verified.

Where required under Australian Consumer Law, RevBox will cover or reimburse reasonable return shipping costs for products returned due to a fault or other issue covered by the consumer guarantees.

Nothing in this section limits your rights under Australian Consumer Law.

We cannot accept change-of-mind returns on sale items or gift cards where permitted by law. This does not affect your rights under Australian Consumer Law for items that are faulty, unsafe, not as described, or don't do what they're meant to do.

Refunds

We'll let you know once we've received and reviewed your returned item and confirm whether the refund has been approved.

If approved, your refund will be issued to your original payment method. Please allow up to 10 business days for the refund to be processed by your payment provider or bank.

For approved change-of-mind returns, the original shipping charge is not refundable where applicable, and the customer is responsible for the cost of returning the item to us.

If your return does not meet the eligibility requirements, we may decline the return and refund.

If you have been notified that your refund has been processed but it has not appeared after a reasonable period, please contact us at revboxsupport@gmail.com.

Nothing in this section limits any refund, replacement, repair or other remedy you may be entitled to under Australian Consumer Law.

Your Rights Under Australian Consumer Law

Nothing in this policy limits or excludes your rights under Australian Consumer Law.

If a product is faulty, unsafe, significantly different from how it was described, or does not do what it is reasonably expected to do, you may be entitled to a repair, replacement, refund or other remedy depending on the circumstances.

These rights apply regardless of the voluntary return conditions set out above.