Privacy policy
PRIVACY POLICY
Last updated: September 9, 2026
RevBox operates this website and online store, including the products, content, features and services available through it. RevBox uses Shopify to operate and provide the online store.
This Privacy Policy explains how RevBox collects, uses, stores and discloses personal information when you visit our website, purchase from us, contact us or otherwise interact with RevBox.
Personal Information We Collect
Depending on how you interact with RevBox, we may collect the following types of personal information:
Contact and Order Information
This may include:
- Your name
- Email address
- Phone number
- Billing address
- Shipping address
- Order details
- Delivery information
- Information you provide when contacting customer support
Payment Information
Payments are processed through our payment providers. We may receive information such as transaction details, payment confirmation and the payment method used.
We do not need to receive or store your full payment card details where these are processed directly by our payment providers.
Device and Website Information
When you visit our website, certain information may be collected automatically, including:
- IP address
- Browser type
- Device type
- Operating system
- Network information
- Pages visited
- Referring website
- Information about how you interact with our website
We may collect this information through cookies and similar technologies.
Communications
If you contact RevBox by email, contact form, social media or another support channel, we may retain the information you provide so that we can respond to you and maintain a record of the interaction.
How We Collect Personal Information
We may collect personal information:
- Directly from you when you place an order or contact us
- Automatically when you browse or interact with our website
- Through Shopify and other service providers that help us operate the store
- Through payment providers and shipping providers involved in fulfilling your order
- Through marketing, analytics and advertising services where applicable
How We Use Personal Information
We may use your personal information to:
- Process and fulfil your orders
- Process payments
- Arrange delivery of your order
- Provide customer support
- Process returns and refunds
- Respond to enquiries
- Communicate with you about your orders
- Improve our website, products and customer experience
- Understand how customers use our website
- Detect and prevent fraud, abuse or other security issues
- Send marketing communications where you have consented to receive them or where otherwise permitted by law
- Measure and improve our marketing and advertising
- Comply with legal obligations and protect our legal rights
We only use personal information for purposes that are reasonably connected to our business activities and as otherwise permitted or required by law.
Cookies and Similar Technologies
RevBox and our service providers may use cookies and similar technologies to operate the website, remember preferences, understand website usage and support analytics and advertising.
You may be able to control or disable certain cookies through your browser settings. Disabling some cookies may affect how the website functions.
How We Disclose Personal Information
We may disclose personal information to third parties where reasonably necessary to operate RevBox and provide our services.
These may include:
- Shopify, which provides our ecommerce platform
- Payment processors
- Australia Post and other delivery or shipping providers
- Website, hosting, analytics and technology providers
- Customer support providers
- Marketing and advertising providers
- Professional advisers where reasonably necessary
- Government authorities or law enforcement where required or authorised by law
We do not sell your personal information as a standalone business activity.
Shopify
RevBox uses Shopify to operate its online store.
Shopify may collect and process personal information relating to your use of our store. Information submitted through our website may therefore be processed by Shopify and its service providers, including providers located outside Australia.
For more information about how Shopify handles personal information, please refer to Shopify's privacy information.
Overseas Disclosure and Storage
Some of our service providers, including Shopify and other technology, payment, analytics or marketing providers, may be located outside Australia or may process personal information outside Australia.
As a result, your personal information may be transferred to, stored in or accessed from countries outside Australia.
The countries involved may vary depending on the services and providers we use. Where required by applicable law, RevBox will take reasonable steps in relation to overseas disclosures of personal information.
Direct Marketing
We may use your personal information to send you marketing communications about RevBox where permitted by law.
You can unsubscribe from marketing emails at any time by using the unsubscribe link included in the communication or by contacting us.
Even if you opt out of marketing communications, we may still send you non-promotional communications relating to your orders, transactions or customer support enquiries.
How We Hold and Protect Personal Information
We take reasonable steps to protect personal information from misuse, interference, loss and unauthorised access, modification or disclosure.
Personal information may be stored through Shopify and other service providers used to operate RevBox.
No method of electronic storage or transmission is completely secure, so we cannot guarantee absolute security.
How Long We Keep Personal Information
We retain personal information for as long as reasonably necessary for the purposes for which it was collected, including to provide our services, maintain business and transaction records, resolve disputes, prevent fraud and comply with legal or regulatory obligations.
When personal information is no longer reasonably required, we may securely delete or de-identify it where appropriate.
Accessing or Correcting Your Personal Information
You may contact us to request access to personal information we hold about you or to ask us to correct information that is inaccurate or incomplete.
To make a request, contact us at:
We may need to verify your identity before processing a request.
We will respond to requests within the timeframe required by applicable law.
Privacy Complaints
If you have a concern or complaint about how RevBox has handled your personal information, please contact us first at:
Please provide enough information for us to understand and investigate your concern.
We will review and respond to your complaint within a reasonable timeframe and in accordance with applicable privacy requirements.
If you are not satisfied with our response, you may be able to lodge a complaint with the Office of the Australian Information Commissioner (OAIC).
Children's Privacy
Our website and products are not directed specifically towards children.
We do not knowingly collect personal information from children where doing so would be unlawful.
If you believe a child has provided us with personal information in circumstances where it should not have been collected, please contact us at revboxsupport@gmail.com.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes to our business, website, technology, service providers or legal obligations.
When we make changes, we will update the "Last updated" date at the top of this policy.
Contact Us
If you have questions about this Privacy Policy, want to access or correct your personal information, or have a privacy complaint, contact us at:
RevBox
Email: revboxsupport@gmail.com